1.You are a desktop support technician for your company. All client computers run Windows XP Professional. All users use Microsoft Internet Explorer as their Web browser.  A user reports that he recently ran Internet Explorer on another user's computer. When he began to type an address of a Web site in the Address bar, Internet Explorer would automatically complete the entry he typed in the Address bar. The user requests that this feature be enabled on his computer as well.  You need to ensure that when the user types an address of a Web site in the Address bar, Internet Explorer attempts to automatically complete the entry for him.  What should you instruct the user to do in Internet Options in Control Panel? A: Select the Show friendly URLs check box on the Advanced tab.B: Select the Use inline AutoComplete check box on the Advanced tab.C: Increase the number of days to keep Web pages in the History folder on the General tab.D: Disable the Do not search from the Address bar option on the Advanced tab by selecting the Display result, and go to the most likely site option.Correct Answers:  B 2.You are a desktop support technician for your company.  A home user running Windows XP Home Edition and Microsoft Internet Explorer reports that his Favorites list is frequently altered. You discover that he shares his computer with other family members.  You need to ensure that his Favorites list stays consistent when he logs on.  What should you do for each family member? A: Create and use a user profile.B: Create and use a Microsoft Outlook Express identity.C: Create and use an Internet Explorer Address book identity.D: Create a separate Favorites folder under the My Documents folder.Correct Answers:  A 3.You are a desktop support technician for your company. All client computers run Windows XP Professional and Microsoft Office XP.  A user reports that at times his taskbar is not visible. No other users report any problems with their taskbar.  You need to ensure that the taskbar is visible at all times on the user's computer.  What should you instruct the user to do? A: Enable the taskbar lock featureB: Remove the auto-hide feature for the taskbar.C: Run the Accessibility Wizard from the Start menu.D: Deselect the Hide inactive icons option for the taskbar.Correct Answers:  B 4.You are a desktop support technician for your company. All client computers run Windows XP Professional with Service Pack 2 (SP2) and are part of a domain. A user reports that his computer performs more slowly than usual. You display the processes in Windows Task Manager. You discover that the CPU usage is 99 percent. In addition, you notice that Msblast.exe is running as a service. You need to optimize the performance of the user's computer. What should you instruct the user to do? A: Restart the user??s computer by using the Last Known Good Configuration option.B: Install updated antivirus signatures, and scan for known viruses.C: Use Windows Task Manager to end the Msblast.exe process.D: In Security Center, click Change the way Security Center alerts me, and select Virus Protection.Correct Answers:  B 5.You are a desktop support technician for your company. All client computers run Windows XP Professional and Microsoft Office XP.  A user in the company receives a computer that had been previously used by another user. The new user has not saved any documents or other personal information on the computer.  The new user reports that Office is configured with the former user's toolbar customizations, spelling and grammar settings, and other preferences.  You need to reset Office to its default settings on the user's computer as quickly as possible.  What should you do? A: Instruct the user to select Detect and Repair... from the Help menu in an Office application.B: Instruct the user to remove Office and reinstall it by using Add or Remove Programs in Control Panel.C: Create a new local user account on the computer for this user, and instruct the user to log on by using this new account.D: Remotely delete the HKEY_LOCAL_MACHINE\Software\Microsoft\Office registry key on the user's computer.Correct Answers:  C 6.You are a desktop support technician for your company. All client computers run Windows XP Professional. A user reports that macros that previously worked in Microsoft Excel do not run after she installed Windows XP Service Pack 2 (SP2). The user receives the following error message: ???Macros in this workbook are disabled because the security level is high, and the macros have not been digitally signed or verified as safe. To run the macros, you can either have them signed or change your security level. Click Help for more information.??? The user wants to configure Excel to automatically run macros that are included in spreadsheets. What should you instruct the user to do? A: In Excel, on the Tools menu, click Options. On the Security tab, click Macros Security, and then set the macro security level to Low.B: In Excel, on the Tools menu, click Options. On the Security tab, click Macros Security, and then set the macro security level to Medium.C: In Excel, on the File menu, click Permission, and then select Unrestricted Access.D: In Excel, on the Tools menu, click Protection, and then select Allow users to edit ranges.Correct Answers:  A 7.You are a desktop support technician for your company. All client computers run Windows XP Professional. All users use Microsoft Internet Explorer as their Web browser  A user reports that she is unable to change the address of her home page in Internet Explorer. You discover that the Address field in the user's Internet Options in Control Panel is unavailable and prevents the home page address from being changed.

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