1.The Setup Wizard indicates a problem validating the system data. Where should a technician look first to try and identify the problem?
 
A: Setup Log
B: System Log
C: Backup Log
D: CallPilot Log
Correct Answers:  D
 
2.Your customer has a large sales force who wants to access their email accounts through either the My CallPilot Web page or the email-by-phone feature. What is the first step to set this up?
 
A: Configure the mailbox link from My CallPilot.
B: Configure email-by-phone from My CallPilot.
C: Configure external email servers in CallPilot Manager.
D: Enable SSL from Internet Mail Client in CallPilot Manager.
Correct Answers:  C
 
3.Which is NOT a category of available reports in CallPilot Reporter?
 
A: Traffic reports
B: Outcalling reports
C: Networking reports
D: Performance reports
Correct Answers:  D
 
4.Your customer is concerned about security. The customer wants to know which security option is used during CallPilot Manager sessions. You explain to the customer that Security Sockets Layer (SSL) is used. Which specific setting should be used?
 
A: never
B: SSL port number 321
C: for the entire session
D: only for login and password changes
Correct Answers:  C
 
5.On the CallPilot 1002rp server, represented in the software with the logical drive label A03-01, in which physical drive bay is the hard drive located?
 
A: Physical Hard drive bay 2
B: Physical Hard drive bay 3
C: Physical Hard drive bay 5
D: Physical Hard drive bay 6
Correct Answers:  B
 
6.You are installing a new CallPilot system. The customer has given you the CDN's and phantom DN's for accessing the CallPilot. These numbers must be entered in a table. What is the name of the table?
 
A: CDN
B: SDN
C: CDB
D: DFDN
Correct Answers:  B
 
7.A field engineer working on a CallPilot system at a customer's site needs to uninstall Performance Enhancement Packages (PEPs) on the CallPilot server. How would the field engineer view all installed PEPs and remove a desired PEP?
 
A: through the DMI Viewer, select Show Suites, select Read, and click on Remove
B: through the DMI Viewer, click on show PEPs, select the PEP, and click on Remove
C: through the DMI Viewer, click on Show Suites, select the PEP and click on Uninstall
D: under Add/Remove Programs, click on view PEPs, select the PEP, and click on Uninstall
Correct Answers:  B
 
8.For improved security, installation of latest anti-virus applications is required. Which anti-virus application is applicable to CallPilot?
 
A: AVG anti-virus
B: Sophos anti-virus
C: Trend Micro anti-virus
D: any anti-virus application officially approved by Nortel
Correct Answers:  D
 
9.You are preparing to set up, install, and configure a CallPilot system. There are many considerations for power requirements. Nortel has two rules that apply to power requirements. What are the two rules? (Choose two.)
 
A:The power can originate from any service panel.
B:The electrical service panel can be used for any electrical device.
C:The electrical service panel must not be used for lights or motors.
D:All power for the CallPilot must originate from the same service panel.
Correct Answers:  C, D
 
10.You are installing a CallPilot system with 32 Voice channels, 8 Fax channels, and 4 ASR (automated speech recognition) channels using a CallPilot 703t server and a Meridian 1 IP Enabled (IE) Option 61C switch. How many NTRB18CA MGate cards must be installed in the switch to support this configuration?
 
A: 1
B: 2
C: 3
D: 4
Correct Answers:  B