1.Which THREE of the following symptoms would be best resolved by performing a PMU reset as a first step?
 
A:Computer does not turn on
B:Fans run too loudly after startup
C:Network / Internet connectivity issues
D:USB and/or FireWire port(s) do not function
E:Computer does not sleep / wake from sleep
Correct Answers:  A, D, E
 
2.A customer's Power Mac G5 fails to power on when connected to a known-good power outlet with a known-good power cord.  Which of the following steps should be tried FIRST?
 
A: Replace the processor(s)
B: Replace the power supply.
C: Reset the logic board PMU.
D: Run Apple Service Diagnostic.
Correct Answers:  C
 
3.The basis for the component isolation troubleshooting technique is an understanding of _______ within computers.
 
A: power flow
B: software data flow
C: firmware data flow
D: processor instruction flow
Correct Answers:  A
 
4.Which of the following is a hazardous area due to high voltage even when an eMac is unplugged?
 
A: Anode cap
B: Hard drive
C: Logic board
D: Optical drive
Correct Answers:  A
 
5.A Power Mac G5 fails to start up, and the status light on the front of the computer flashes three times.  What does this indicate?
 
A: Thermal failure
B: No startup disk found
C: Firmware v3.0 upgrade required
D: No RAM banks passed memory testing
Correct Answers:  D
 
6.An eMac has no video, but powers on with a normal startup chime, and normal startup sounds from the hard drive. Which of the following steps should you try next?
 
A: Update the eMac's firmware.
B: Replace the eMac logic board.
C: Replace the eMac Display/Analog Assembly.
D: Connect a known-good VGA display to the eMac.
Correct Answers:  D
 
7.Which of the following is the most common example of electrostatic discharge?
 
A: You touch an object and feel a brief spark.
B: You see a bright flash on the CRT display of an eMac.
C: You plug a power cord into an outlet and you see a spark.
D: You hear a crackling noise coming from inside the computer.
Correct Answers:  A
 
8.Which TWO of the following statements about handling a CRT are true?
 
A:A discharged CRT can build up a secondary charge over time.
B:You should wear a grounding wrist strap or heel strap when discharging a CRT.
C:You must attach the discharge tool to ground before using it to discharge a CRT.
D:You should wear a grounding wrist strap or heel strap when performing live adjustments.
E:You must disconnect the power cord and discharge the CRT before performing live adjustments.
Correct Answers:  A, C
 
9.An eMac (USB 2.0) has a malfunctioning logic board. You replace the logic board.  Which of the following diagnostic utilities should you run to verify that the new logic board is functioning properly?
 
A: MacTest Pro
B: Disk First Aid
C: TechTool Deluxe
D: Apple Service Diagnostic
Correct Answers:  D
 
10.Which of the following would be the most appropriate question to ask FIRST, when gathering information from customers about a problem with their Apple product?
 
A: What is the issue?
B: What operating system are you using?
C: Did you turn off the computer improperly?
D: Is this the first time you have had this problem?
Correct Answers:  A